Effective
Dispute
Resolution.
Trusted Results.

Mediation

Resolve disputes through a voluntary, confidential, and facilitated negotiations that help parties achieve practical and mutually acceptable outcomes.

Construction
Adjudication

Specialised resolution for construction payment and contractual disputes under the SOPA framework.

Neutral Evaluation

Impartial assessments that help parties understand strengths and weaknesses to support informed decision-making.

Telecommunication

Resolve eligible disputes with your telecommunications or digital service provider quickly and effectively.

Training

Develop practical mediation, negotiation and conflict management skills through internationally recognised training and customised programmes.

SMC by the Numbers

Real Outcomes. Proven Results.

Matters have been mediated since SMC's inception

0 +

Of matters were settled; with more than 90% resolved within one day

~ 0 %

Resolved Within a Day

0 %

Worth of disputes resolved, with over S$3 billion being the highest quantum in one claim to have settled

S$ 0 B+

SMC by the Numbers

Trusted by Leaders and Institutions

Now we have the Fiji Mediation Centre established with its own premises. This was a development arising from our contacts with SMC and its wonderful team. SMC continues to visit twice a year and carries out training for lawyers, new judges, the public service and civil society. These workshops are very popular and over-subscribed. We have much greater awareness, and it can be said Mediation has arrived in Fiji as an alternative process for settling disputes. There is much more to do. We would not be at this point without SMC and its wonderful team. Special thanks to Seng Onn, Josephine, and George Lim for their advice, encouragement, loyalty and personal commitment to Fiji in this fine endeavour.

I have been involved with SMC ever since its inception and have admired its development into a powerful instrument for amicable dispute resolution over the years. Its success reminds us that pressing a dispute to adjudication by litigation or arbitration is not always the best policy, and other methods of dispute settlement may be cheaper, faster and ultimately more satisfactory.

The SMC is a highly professional outfit which has the single-minded aim of delivering a process which has integrity and is scrupulously fair. It has more than achieved its goal.

Thank you for the most interactive and results-oriented training I have ever attended. SMC is a top-notch training provider for those seeking hands on experience in mediation. Participants gain practical mediation skills and feel prepared to mediate in their cases.

How We Can Help You

Find the Right Way to Resolve Your Dispute

Access trusted mediation and dispute resolution services designed to help individuals and organisations resolve disagreements efficiently, confidentially and constructively.

Commercial and civil mediation services
Construction and adjudication-related dispute resolution
Access to experienced mediators, adjudicators and neutral evaluators
Guidance on selecting the appropriate dispute resolution process

Mastering Conflict: Negotiation and Mediation Training for Professionals

These programmes equip lawyers, executives and professionals with practical, interest-based skills to resolve disputes and negotiate with confidence. Drawing on real-world cases and highly interactive learning, each course translates proven frameworks into capabilities participants can apply immediately.

Foundations to advanced practice — a progressive suite spanning strategic conflict management, mediation advocacy, and business negotiation, from one-day intensives to multi-day deep dives.
Interest-based frameworks that work — learn the seven elements of interest-based conflict management and the SMC-endorsed mediation model, refined over a track record dating back to 1997.
Tailored to your context — specialised tracks for lawyers, healthcare professionals, frontline officers, and workplace teams, available as public or private runs.
Experiential, not theoretical — role plays, simulations and case analysis led by a seasoned adjunct faculty, creating an engaging environment that builds real-world capability.

Develop an Effective Dispute Resolution System

Work with experienced dispute resolution professionals to design practical systems that help your organisation manage complaints, workplace disagreements and complex disputes more effectively.

Custom dispute resolution frameworks and procedures
Complaint handling and grievance process design
Internal conflict management and mediation capability
Training and implementation support for organisational teams

Highlights

Upcoming Training

Effective Mediation Skills Programme

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Recent Speech

The Future of Dispute Resolution in Asia

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Event Highlight

SMC Annual Dialogue 2025

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Courses We Offer

Strategic Conflict Management for Professionals

Mediation Advocacy

Family Mediation Certification Programme

Managing Conflicts at the Workplace

Quick Access

Become an SMC
Accredited Mediator

Explore Our Training Programmes

Learn About IMI Accreditation

Request a Customised Programme

Ready to Develop Your Mediation Skills?

Explore our courses, accreditation pathways, and customised programmes designed to support your development.

Frequently Asked Questions

What is mediation?

Mediation is a confidential and voluntary process where a neutral mediator helps parties reach a mutually acceptable resolution. A settlement agreement may be made legally binding if documented and agreed upon by both parties.

How is mediation different from litigation?

In mediation, parties retain control over the outcome and work towards a mutually agreed solution. It is generally faster and provides flexibility. Litigation involves formal court proceedings and a decision imposed by the court.

What is Construction Adjudication?

It is a fast and cost-effective statutory dispute resolution process for resolving payment disputes in the construction industry under the Building and Construction Industry Security of Payment Act (SOPA).

How do I know which scheme applies to my dispute?

If you’re unsure which SMC dispute resolution scheme is suitable for your dispute, you may take a look at our services. Our team will be happy to guide you to the most appropriate service based on your circumstances.

How do I become an SMC mediator?

The current requirements include successful completion of SCMP Modules 1 and 2, obtaining a distinction in the Mediation Skills Assessment (MSA), and passing an interview. Please note that these appointment criteria are currently under review and may be revised. The updated requirements will be published in due course.